A complete WordPress website consists of both files and a database:
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Files: WordPress core, themes, plugins and uploaded media.
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Database: Posts, pages, settings, user accounts and application data such as store orders.
ClickHere2 Network provides automatic daily backups of files and databases, with snapshots retained for up to 30 days.
You can also use Backup/Restore to create a downloadable manual backup.
Before Making Important Changes
Check that a recent backup is available before:
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Updating important plugins or themes.
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Editing custom code.
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Changing database content.
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Publishing staging changes.
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Reinstalling WordPress.
For an additional restore point, create a manual backup immediately before proceeding.
Creating a Manual Backup
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Open your WordPress hosting control panel.
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Under Web Files, select Backup/Restore.
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Select both Files and Databases for a complete website backup.
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Select Create Backup.
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Wait for the backup to finish.
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Download the ZIP file to your device and store it securely.
A local backup gives you a separate copy to retain beyond the automatic backup retention period.
Restoring a Manual Backup
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Open Web Files > Backup/Restore.
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Select the appropriate Restore type. The available choices allow you to replace existing files, add only missing files or restore files to a temporary directory.
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Select Restore Databases if you also need to restore the database.
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Select the backup ZIP file generated by the Backup/Restore tool.
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Follow the on-screen instructions to complete the restoration.
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Test your website and WordPress dashboard.
Important: This tool accepts only ZIP backups generated by the platform’s Backup/Restore tool. It does not accept manually created ZIP archives or backups exported from other control panels.
Restoring an Automatic Backup
Where Timeline Backups is available in your control panel:
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Open Timeline Backups.
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Choose Restore beside Web to restore website files, or Database to restore database content.
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Select an available backup date and snapshot time.
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Confirm the target package and, for a database restore, the target database.
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Review the restore options and overwrite warnings before proceeding.
Website files and databases are restored separately. If you need a complete website rollback, restore both from corresponding restore points.
If the automatic restore controls are not visible in your account, contact support for assistance.
What Happens to Newer Information?
Restoring an older backup can replace information added after that backup was taken. This may include new orders, registrations, posts and uploads.
Restoring files without the matching database—or a database without matching files—can also cause compatibility problems.
Caution: Restoring an older database will overwrite any new data created since that backup was taken, such as recent orders, customer registrations, or comments.
A backup can help recover a damaged website, but restoring alone may not fix the vulnerability or configuration issue that caused the problem.
